1. Acceptance of Terms

By accessing or using this website, purchasing products, downloading software, or contacting support, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use this website or its services.

These terms apply to all visitors, customers, users, and others who access the website or purchase KT200II, KT200PLUS, ECU programming tools, software, accessories, or related services.

2. Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others, restrict website operation, or interfere with normal website security and functionality.

• You must not attempt to damage, overload, or disrupt the website.
• You must not copy, scrape, or reproduce website content without permission.
• You must not use this website for fraudulent, illegal, or misleading activities.
• You are responsible for ensuring that your use of the website complies with local laws and regulations.

3. Products & Orders

Product information, descriptions, images, compatibility references, specifications, and package details are provided for general reference. We aim to keep product information accurate, but errors, updates, or changes may occur.

• Orders are subject to product availability and confirmation.
• We reserve the right to refuse or cancel orders that appear fraudulent, incorrect, or incomplete.
• Product images may be for illustration purposes and may differ slightly from the actual package.
• Customers should confirm product version, software requirements, and compatibility before purchase.

4. Pricing & Payment

Prices, promotions, shipping costs, taxes, and payment methods may change without prior notice. The final payable amount will be shown during checkout or confirmed through the official sales channel.

• All payments must be completed before order processing or shipment.
• Currency conversion fees, bank fees, customs duties, and local taxes may be the customer's responsibility.
• We are not responsible for payment delays caused by banks, payment platforms, or third-party processors.

5. Shipping & Delivery

Shipping time depends on destination, courier service, customs clearance, product availability, and other factors outside our control. Delivery estimates are provided for reference only and are not guaranteed.

• Customers must provide accurate shipping information.
• Additional customs duties, import taxes, or local fees may apply depending on the destination country.
• We are not responsible for delays caused by customs, courier issues, incorrect addresses, or force majeure events.
• If a package is returned due to incorrect information or refusal to pay import duties, additional costs may apply.

6. Software Download, Installation & Activation

KT200II, KT200PLUS, and related tools may require software installation, activation, updates, online or offline packages, drivers, or system configuration. Software availability and download links may change due to version updates or service adjustments.

• Customers must use compatible Windows systems and follow installation instructions carefully.
• Software activation may require correct product information, account status, device status, or support confirmation.
• Do not install unofficial, modified, cracked, or unknown software packages.
• We are not responsible for damage caused by incorrect installation, unauthorized software, or improper computer configuration.

7. Vehicle Compatibility & Support List

Supported vehicle lists, ECU lists, TCU lists, connection modes, ECU types, and protocol information are provided for compatibility reference. Vehicle support may depend on many factors, including vehicle year, region, ECU hardware, ECU software version, connection method, and tool version.

• Compatibility information is not a universal guarantee for every vehicle or ECU variant.
• Customers should check the supported vehicles page before purchase or operation.
• For uncertain cases, customers should contact support with vehicle brand, model, year, engine, ECU brand, ECU type, and operation request.
• We may update, add, remove, or adjust compatibility information without prior notice.

8. Technical Use & User Responsibility

ECU and TCU programming tools are professional automotive electronic tools. Incorrect operation may cause ECU damage, vehicle faults, data loss, immobilizer problems, or other technical issues. Users are responsible for understanding the correct procedure before performing any operation.

• Always make a backup when possible before writing data.
• Use stable power supply and correct connection method during operation.
• Do not interrupt reading, writing, unlocking, cloning, or recovery procedures.
• Use the product only where legal and authorized.
• Do not use the product for odometer fraud, theft, unauthorized vehicle access, emissions tampering, or any illegal activity.

9. Returns & Refunds

Return and refund eligibility may depend on product condition, activation status, software status, package completeness, purchase channel, and reason for return. Please contact support before sending any product back.

• Returned items must be complete, undamaged, and include original accessories and packaging where required.
• Activated software, used licenses, digital items, or customized services may not be refundable.
• Shipping fees, customs duties, payment fees, and handling fees may be non-refundable.
• Unauthorized returns may be refused or delayed.

For detailed return conditions, please contact the official store or sales channel where the product was purchased.

10. Warranty

Warranty coverage applies only to eligible products purchased through official or authorized channels. Warranty does not cover damage caused by misuse, improper connection, unauthorized repair, incorrect software, physical damage, water damage, power supply issues, or illegal use.

• Warranty service may require order information, product serial number, photos, videos, or diagnostic details.
• Customers may be asked to cooperate with technical support before replacement or repair approval.
• Consumable items, accessories, cables, adapters, and packaging may have limited or different warranty coverage.

11. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product use, software installation, vehicle programming, ECU / TCU operations, delivery delays, compatibility limitations, or technical mistakes.

Users are responsible for verifying compatibility, understanding operation risks, maintaining backups, and ensuring that product use complies with applicable laws and professional standards.

12. Intellectual Property

All website content, including text, graphics, logos, icons, layout, product descriptions, images, software references, and design elements, is protected by intellectual property laws unless otherwise stated.

• You may not copy, reproduce, modify, distribute, or commercially use website content without permission.
• Product names, trademarks, and brand names belong to their respective owners.
• Third-party vehicle brands and ECU brands are mentioned only for compatibility reference.

13. Third-Party Links & Services

This website may include links to third-party websites, cloud download pages, payment processors, courier services, WhatsApp, product stores, or other external platforms. We do not control third-party websites and are not responsible for their content, policies, availability, or security.

Users should review the terms and privacy policies of any third-party service before using it.

14. Changes to These Terms

We may update or modify these Terms & Conditions at any time. Changes become effective when posted on this page. Continued use of the website, products, software, or services after changes are posted means you accept the updated terms.

15. Contact Information

If you have questions about these Terms & Conditions, product purchase, software download, activation, compatibility, or technical support, please contact us through the official support channel.

• Website: www.kt200plus.com
• Official Store: www.helpecu.com
• WhatsApp Support: +86 18665287523